BECOMING A CUSTOMER
CUSTOMER SERVICE DEPARTMENT
ORDERING INFORMATION AND REQUIREMENTS
Orders can be faxed to (909) 593-3132 or emailed to firstname.lastname@example.org.
All orders need to include:
Company Name, Ship to Address, Contact Name and Phone Number
Purchase Order Number (If no number is used we will use the date the order was received)
Quantity — Part Number – Description
By following these guidelines this will expedite your order along with eliminating any errors that can occur when part numbers and descriptions are not used.
Please Remit Payments to:
Post Office Box 458
San Dimas CA 91773
WILL CALL ORDERS
RETURNS AND EXCHANGES
Returns must be shipped prepaid and cannot be accepted without receiving a prior written and or verbal Return Authorization Number from AETCO Inc. The Return Authorization Number must appear on the outside of each box being returned. Please call our customer service department for a Return Authorization Number. Unauthorized returns will be refused. Merchandise is subject to a 20% restocking fee. AAETCO Inc. will not accept back merchandise after 30 days. Additional charges will be assessed for merchandise requiring new packaging. All restocking charges will be determined at original purchase value. No credit will be extended to obsolete items, discounted items, special manufactured items or tampered/neglected items. AETCO Inc. will not accept back any special ordered items.